Gothic Queen costume 5-16 years

Product Exchanges and Returns

PartyLook ships worldwide via express courier or registered mail. Orders shipped via express courier are delivered in 2 to 4 working days in Europe. Please contact us for delivery time in non European countries.

Returns and exchanges (all items except Flower Girl / Ceremony Girl Dresses On Reservation)

If the size of the dress you have received does not fit, or you are not satisfied with your purchase, you can return and exchange the dresses, or receive a refund.

To return one or more products, you just need to access your orders history and request a return authorization. Once you have received the authorization, you will print the forms that have to be attached inside and outside your package, so that it can be identified and processed as quickly as possible.

You have 14 days available to ship back your return from the date of receipt of the goods.

For product exchanges, a part of the shipping cost for the exchange is charged to the Customer (unless otherwise agreed between the Customer and PartyLook). If necessary, the Customer will receive instructions for the payment of the shipping charge.  

NOTE: only for Flower Girl / Ceremony Girl Dresses On Reservation, returns are allowed only in case of defective or wrongly shipped item.